RETURNS / EXCHANGES OF ITEMS

All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. We will fix any mistakes made on behalf of the company.

If the product you received is deemed defective your order is eligible for a refund. 

We thank you for understanding this policy!

I RECEIVED A DEFECTIVE / WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at info@ilookprettyonpaper.com to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, size, or wrong item.

All wrong orders will be corrected. 

COLOR DISCLAIMER

Due to variation in monitor settings, I Look Pretty On Paper makes no guarantees regarding color matches of product.

Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.

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When will my order be shipped?

Due to products being made to order, orders will take 2-4 weeks to process and ship. If your order takes more than 4 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed. 

We do not ship international yet but stay tuned. Make sure to subscribe to our emails so you're in the know.

Orders placed on the weekend and holidays are processed on the next business day. 

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Shipping Address Issues

I Look Pretty On Paper WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.

Delivery Issues

All orders with delivery issues where the package is labeled delivered and the customer didn’t receive the package must file a claim with the shipping company. If the claim is unsuccessful upon further review we may issue a store credit for the amount of the package that is in question.

 

Is my ILPOP shirt men's or women's sizing?